In this case, the printer cannot be used. recently discovered that certain Canon inkjet printers constantly reboot or shut down after the Canon logo appears when the product is connected to the Internet. Canon's support post states that Canon U.S.A., Inc. More models may be affected – Canon then plans to expand the list. Then, a few hours ago, Canon confirmed that the bug had been found and affected the following device models:
To The Verge, Corporate Communications Senior Director and General Manager Christine Sedlacek confirmed, "We are currently investigating this issue and hope to find a solution shortly, as customer satisfaction is our top priority." There recommended workaround was to disconnect the Internet connection. Some readers reported, however, that the second solution did not work because the printer could not be operated via the keypad (whether it is due to the people who have not disconnected the Internet connection, I can not judge). Or enter a fixed IP address, which does not exist in the network, for the DNS server at the printer.Either block Internet connection in the router's firewall.I had mentioned two workarounds in the blog post above:
#Canon solution menu windows 7 update#
What was clear was that there was a DNS issue with this device, though it remained unclear whether a firmware update from Canon was the cause of the sudden device break. I had addressed the issue in the blog post Canon MX492 All-in-one devices are restarting repeatly with WiFi/Internet connection. The error occurred when the device was connected to a network (and thus to the Internet) via Wi-Fi connection. The printers would suddenly fail to work and remain in a boot loop. An incomplete uninstallation of a program may cause problems, which is why thorough removal of programs is recommended.I received the information that there were sudden problems with Canon MX492 printers on Jvia a closed Facebook group. There could be other causes why users may not be able to uninstall Canon Solution Menu EX.
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Solution Menu EX enables easy access to the user manuals for your PIXMA product and also software for printing your photos.Īre you having trouble uninstalling Canon Solution Menu EX?Īre you looking for a solution that will completely uninstall and remove all of its files from your computer?